Terms of Service

These Terms govern the use of blivotech.com and all services supplied by Nidhi Retail Solution, trading as BlivoTech ("BlivoTech", "we", "us"). By engaging us or using this website, you accept these Terms.

1. Services

BlivoTech provides marketplace account management, e-commerce website design and development, shipping and logistics integration, digital advertising and content, WhatsApp automation, and accounting automation. The exact scope, deliverables, timeline and fees for your engagement are set out in the written quotation or proposal we issue to you, which forms part of these Terms.

2. Your account and authorisations

Where we operate platforms on your behalf — Amazon, eBay, Meta, Google, WhatsApp, courier aggregators, payment gateways or accounting systems — you authorise us to access those accounts with the credentials or API authorisations you provide. You confirm that you own or are entitled to operate those accounts, and that our work on them is permitted under the relevant platform's terms. You may withdraw any authorisation at any time; we will stop using it immediately and delete the stored credentials.

3. Your responsibilities

• Supplying accurate product, pricing, tax and business information.
• Holding the rights to all brands, images, designs and copy you give us to publish.
• Funding your own advertising accounts, marketplace fees, courier charges and payment-gateway charges.
• Complying with the rules of every marketplace and advertising platform you sell or advertise on.
• Fulfilling orders, honouring your own customer promises, and meeting your tax obligations.

4. Fees and payment

Fees are as stated in your quotation and are exclusive of GST unless expressly stated otherwise. Annual packages are payable in advance. Project work is normally 50% in advance and 50% before handover. Advertising spend, platform fees, courier charges and third-party subscriptions are paid by you directly and are not included in our fees. Invoices are due within 7 days. We may suspend services on accounts more than 30 days overdue.

5. Advertising

Where we manage advertising, we act on the budget, targets and constraints you set in writing. Advertising results depend on factors outside our control — platform auctions, competition, seasonality, your pricing, stock and fulfilment. We do not guarantee any specific level of impressions, clicks, orders, cost per order or return on ad spend. Spend limits you set are respected; we will not exceed an agreed budget without your written approval.

6. Intellectual property

On full payment, you own the website content, designs, listings and creative assets we produce specifically for you. BlivoTech retains ownership of its own frameworks, modules, libraries, tooling and pre-existing code, and grants you a perpetual, non-exclusive licence to use them as part of your deliverable. You retain ownership of everything you supply to us.

7. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform or receive the services. This obligation survives the end of the engagement.

8. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process data belonging to your customers, you are the data controller and we act as your processor on your documented instructions.

9. Third-party platforms

Our services depend on platforms we do not control. Changes to their APIs, policies, fees or availability, and any suspension of your account by them, are outside our responsibility, although we will help you respond to such events as part of your engagement.

10. Warranties and disclaimer

We will perform the services with reasonable skill and care, by suitably qualified people. Except as expressly stated, the services are provided without further warranties of any kind, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or data. Our total aggregate liability arising out of or in connection with an engagement is limited to the fees you paid us for that engagement in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct, or anything that cannot be limited under Indian law.

12. Term and termination

Either party may terminate an engagement with 30 days' written notice. We may terminate immediately for non-payment, or if you ask us to do something unlawful or in breach of a platform's terms. On termination, you pay for work completed up to that date, we hand over credentials, accounts, source code and data belonging to you, and we delete our copies in line with the Privacy Policy.

13. Governing law

These Terms are governed by the laws of India. The courts at Meerut, Uttar Pradesh have exclusive jurisdiction, without prejudice to either party seeking urgent injunctive relief elsewhere.

14. Changes

We may update these Terms. Changes apply to engagements entered into after the revision date shown above; existing engagements continue under the Terms in force when they began, unless both parties agree otherwise.

15. Contact

Write to [email protected].