Refund & Cancellation Policy

This policy applies to services purchased from Nidhi Retail Solution
trading as BlivoTech. It is written to be clear about what is refundable and what is not, so that there are no surprises on either side.

1. Project work (websites, integrations, custom development)

• Cancel before work starts — full refund of any advance, less payment-gateway charges already incurred.
• Cancel after work has started — we invoice for the work completed and the third-party costs committed to that date, and refund the balance of your advance within 10 working days.
• Once a deliverable has been handed over and accepted, that milestone is not refundable.

2. Annual and monthly management packages

• You may cancel at any time with 30 days' written notice to [email protected].
• On an annual package, we refund the unused whole months remaining after the notice period, less any one-time setup fee and less third-party costs already paid on your behalf.
• Monthly packages are not refundable for the current month, but will not renew after cancellation.

3. Advertising spend

Advertising budgets are paid by you directly to Meta, Google, Amazon or the relevant platform, and are consumed by them. BlivoTech cannot refund advertising spend. Our management fee is refundable only under section 2. If spend is incurred beyond a budget you set in writing, and the excess is our error, we credit the excess against your next invoice.

4. Third-party costs

Domains, hosting, SSL, marketplace fees, courier charges, payment-gateway charges, paid themes, plugins and API subscriptions are non-refundable once purchased, because the providers do not refund them to us.

5. If we do not deliver

If we fail to deliver an agreed milestone and do not remedy it within 15 days of your written notice, you may cancel that milestone and receive a full refund of the amount paid for it.

6. How to request a refund

Email [email protected] with your invoice number and the reason. We acknowledge within 2 working days, confirm the amount within 7 working days, and pay approved refunds to the original payment method within 10 working days of that confirmation. Bank settlement may take a further 5–7 days.

7. Disputes

If you disagree with a refund decision, write to us and we will review it with a senior member of the team within 15 working days. This does not affect your statutory rights.