Data Deletion Request

Nidhi Retail Solution, trading as BlivoTech ("BlivoTech", "we", "us") deletes personal data and platform data on request. This page explains exactly how to ask, what gets deleted, and how long it takes. It also serves as our data deletion instructions for the Meta, Amazon, Google and WhatsApp platforms.

1. How to request deletion

Send an email to [email protected] with the subject line "Data Deletion Request", including:

• your name and, if applicable, your business name;
• the email address, phone number or account identifier the data is held under;
• the platform concerned, if the request is about a specific one (for example Facebook, Instagram, WhatsApp, Amazon or Google);
• whether you want everything deleted, or only a specific set of data.

You may also call +91 89494 06765 and we will open the request for you.

2. What we delete

• Your contact details and enquiry history from our systems.
• Messages exchanged with our WhatsApp, Facebook and Instagram business accounts.
• Any profile, preference or interaction records we hold about you.
• Access tokens and credentials for any platform account you authorised us to operate, which are revoked and destroyed.
• Client business data we process on your behalf — catalogues, orders, shipments, invoices and reports — where you are the client asking for deletion.
• Backup copies, which are purged on the next backup rotation, within 35 days at the latest.

3. What we may have to keep

Indian tax and company law requires us to retain invoices, payment records and statutory accounting books, normally for eight financial years. We also keep the minimum record needed to show that a deletion request was made and honoured. Nothing retained under this section is used for marketing, profiling or any other purpose.

4. Timeline

• Acknowledgement: within 2 working days.
• Verification of your identity: within 5 working days.
• Deletion completed and confirmed to you in writing: within 30 days of verification.

5. Deleting data held by the platforms themselves

Data stored inside Facebook, Instagram, WhatsApp, Amazon or Google is controlled by those companies, not by us. Deleting it from our systems does not delete it from theirs. To remove your connection to an app, open the platform's own settings — for Meta, Settings & Privacy → Settings → Apps and Websites — remove the app, and use that platform's own data deletion tools.

6. Automatic deletion when you remove our app on Meta

If you remove our app from your Facebook or Instagram account, Meta notifies us automatically and we delete your conversation with us — every message, its attachments, and the contact record — without you having to write to anyone. Meta then gives you a confirmation code and a link showing exactly what was removed. Our callback endpoint for this is https://wap.blivotech.com/meta/data-deletion.

Meta identifies you to us by an account-scoped ID, which exists for Instagram and Messenger but not for WhatsApp. If you contacted us on WhatsApp, use section 1 above instead — we identify you by your phone number and handle it the same way, within the same timeline.

7. Confirmation

When a request is complete we send a written confirmation listing what was deleted and what, if anything, was retained under section 3, with the legal reason.

8. Grievance Officer

Under India's Digital Personal Data Protection Act, 2023, our Grievance Officer is Vishu Gupta, reachable at [email protected]. Write to the Grievance Officer if a deletion request has not been handled to your satisfaction.

9. Questions

Write to [email protected]. See also our Privacy Policy.